Refund policy

🐾 Returns & Guarantee Policy

100% Happiness Guarantee

We stand by our products. If you're not happy with your custom item, we’ll make it right with a free reprint or store credit — no need to send anything back.

To request a reprint or credit, email us within 14 days of delivery at petsly@avantiai.co. Please include your order number and a photo of the issue if applicable.

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, we’ll replace it at no cost. Just email us with a photo and your order number.

No Returns or Exchanges

All of our products are custom-made for each customer. For this reason:

• We do not accept returns
• We do not offer exchanges
  

 

European Union Customers

For EU orders, the 14-day right to return does not apply to personalized products.

Refunds (Rare Cases Only)

If we determine a refund is appropriate (e.g., severe printing error and reprint is not possible), it will be issued to your original payment method within 10 business days.

 

Have a question? Reach out anytime at petsly@avantiai.co — we're here to help!